Refund policy

Returns & Refunds

We want you to love your purchase and feel confident when shopping with us.

Change of Mind & Sizing

Due to the intimate nature of our products and for hygiene reasons, we are unable to accept returns or exchanges on underwear for change of mind, incorrect sizing, or personal preference.

We kindly ask that you review our product descriptions and sizing information carefully before placing your order.

Faulty, Damaged or Incorrect Items

We take great care in checking our products before they are sent. However, if you receive an item that is faulty, damaged, incorrect, or otherwise does not meet the consumer guarantees under Australian Consumer Law, please contact us as soon as possible after receiving your order.

Please include your order number, a description of the issue and, where appropriate, photographs so that we can assess the problem and arrange a suitable remedy.

Nothing in this policy is intended to exclude or limit any rights you may have under the Australian Consumer Law.

Questions?

If you're unsure about sizing or have any questions before ordering, please get in touch. We're always happy to help you choose the right option before you purchase.