erms of Service

Last updated: 9 September 2026

Welcome to our online store. These Terms of Service govern your use of our website and your purchase of products from us.

By accessing our website, placing an order or using our services, you agree to these Terms of Service. Please read them carefully before making a purchase.

1. Our Online Store

Our store is hosted by Shopify, which provides the ecommerce platform that enables us to offer our products and services to you.

You must use our website and services only for lawful purposes and in accordance with these Terms.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, colours, sizing information and other information displayed on our website are accurate.

However, colours and appearance may vary depending on your device or screen settings. Minor variations may also occur between products.

We reserve the right to modify or discontinue products and to limit the quantities available for purchase.

3. Sizing

Please review the sizing information provided on our website carefully before placing an order.

Due to the intimate nature of our products and for hygiene reasons, we do not accept returns or exchanges for change of mind, incorrect sizing or personal preference.

Please refer to our Returns & Refunds Policy for further information.

4. Orders

When you place an order, you are making an offer to purchase the products in your order.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• A product is unavailable or incorrectly listed
• Pricing or product information contains an obvious error
• We reasonably suspect fraudulent or unauthorised activity
• We are unable to process or fulfil the order

If we cancel an order after payment has been received, we will provide an appropriate refund for the cancelled item or order.

5. Pricing and Payment

Prices displayed on our website are in Australian dollars (AUD) unless otherwise stated.

You agree to provide current, complete and accurate billing and payment information when making a purchase.

Payment is processed through Shopify and/or our selected third-party payment providers.

We reserve the right to change our prices at any time. Any price change will not affect an order that has already been accepted by us.

6. Shipping and Delivery

Shipping times provided on our website are estimates unless expressly stated otherwise.

We will take reasonable steps to dispatch orders within the stated timeframe, but delivery may be affected by circumstances outside our reasonable control, including postal, courier or other delivery delays.

Please ensure that your delivery details are correct when placing your order.

Please refer to our Shipping Policy for further information.

7. Returns, Refunds and Consumer Guarantees

Due to the intimate nature of underwear and for hygiene reasons, we do not accept returns or exchanges for change of mind, incorrect sizing or personal preference.

However, nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

If a product is faulty, damaged, incorrectly supplied or otherwise fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy as provided by law.

Please refer to our Returns & Refunds Policy for further information.

8. Promotions and Discount Codes

From time to time, we may offer promotions, sales or discount codes.

Unless otherwise stated, promotions and discount codes:

• Cannot be exchanged for cash
• Cannot be used retrospectively on previously placed orders
• May be subject to expiry dates, minimum purchase requirements or product exclusions
• May not be combined with other offers

We reserve the right to modify or withdraw promotions where reasonably necessary, subject to applicable law.

9. Intellectual Property

All content appearing on our website, including our branding, logos, product photographs, graphics, designs, text and other original content, is owned by or licensed to us unless otherwise stated.

You may not reproduce, distribute, modify, commercially exploit or use our content without our prior written permission, except where permitted by law.

10. Reviews and User Content

If you submit a product review, photograph, comment or other content to us, you confirm that you have the right to provide that content and that it does not infringe the rights of another person.

Where you give us permission to use customer photographs, reviews or other content for promotional purposes, we may display that content on our website, social media or marketing materials in accordance with that permission.

11. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites and services.

We are not responsible for the content, availability, policies or practices of third-party websites. Your use of third-party services may also be subject to their own terms and privacy policies.

12. Limitation of Liability

To the maximum extent permitted by law, we are not liable for loss or damage arising from your use of our website or products where that loss or damage could not reasonably have been anticipated or is caused by circumstances outside our reasonable control.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

13. Privacy

Your privacy is important to us.

Our collection, use and disclosure of personal information is described in our Privacy Policy. By using our website, you acknowledge that your personal information will be handled in accordance with that policy and applicable law.

14. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our products, services, website, business practices or legal obligations.

The updated Terms will be published on our website with the revised date shown above.

15. Governing Law

These Terms are governed by the laws of New South Wales, Australia and applicable Commonwealth laws.

Nothing in these Terms is intended to limit any rights you have under the Australian Consumer Law or other laws that cannot legally be excluded.

16. Contact Us

If you have any questions about these Terms of Service, please contact us at:

Panty Postman
hello@pantypostman.com