Shipping Policy

Last updated: 9 September 2026

We want to get your order to you as quickly and safely as possible. Please review our shipping information below before placing your order.

Order Processing

Orders are generally processed and dispatched within 1–3 business days after your order has been confirmed.

Orders placed on weekends or public holidays will be processed on the next available business day.

During busy periods, promotions or public holidays, processing times may occasionally be longer.

Free Shipping Australia-Wide

We offer FREE standard shipping Australia-wide on all orders, with no minimum spend required.

Estimated delivery times after dispatch are generally:

• Metro areas: approximately 2–5 business days
• Regional and remote areas: approximately 3–8 business days

Delivery times are estimates only and may vary depending on your location and the delivery provider.

Order Tracking

Where tracking is available, you will receive tracking information by email once your order has been dispatched.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

Delivery Addresses

Please ensure your shipping address is complete and correct before submitting your order.

If you notice an error after placing your order, please contact us as soon as possible. We will do our best to update the address before dispatch, but we cannot guarantee changes can be made once an order has been processed or shipped.

Additional shipping charges may apply if an order needs to be resent because an incorrect or incomplete address was provided.

Delayed or Missing Deliveries

Once an order has been dispatched, delivery times may be affected by circumstances outside our control.

If your tracking information shows an unexpected delay or you believe your parcel may be missing, please contact us and we will assist you in investigating the delivery with the relevant shipping provider.

Damaged Parcels

If your order arrives damaged, please contact us as soon as possible and provide your order number and photographs of the parcel and affected products where appropriate.

We will review the issue and work with you to provide an appropriate resolution.

International Shipping

We currently offer international shipping to selected countries.

If international shipping is available, customers are responsible for any applicable customs duties, taxes or import charges imposed by the destination country unless otherwise stated at checkout.

Questions

If you have any questions about shipping or your order, please contact us at:

Panty Postman
hello@pantypostman.com